Crisis management and communication is the strategic planning, coordination, and execution of actions to navigate and mitigate the impact of unexpected and potentially damaging events on an organisation. The multi-pronged approach includes public relations, risk management, and strategic communication to effectively address crises.
Successful crisis communication and management require a rapid and coordinated response, transparency, empathy, and a focus on rebuilding trust. Organisations that invest in robust crisis strategies are better equipped to weather challenges and emerge with their reputation intact.
OUR APPROACH TO CRISIS COMMUNICATIONS
- Integrate quickly with leadership, legal and communications teams
- Assess the crisis
- Understand the context and available resources
- Identify internal and external stakeholders
- Develop and implement an integrated crisis communications strategy
- Provide ongoing strategic counsel, crisis management and communications support
Solutions
Our crisis management solutions can be tailored to deliver results in the following areas:
- Strategic reviews of crisis programs
- Executive consultancy on implementing or maturing a crisis program
- Support to crisis leaders, senior executives, special committees, and Boards of Directors
- Crisis Communication Training for at all levels, including employees, management team and external stakeholders
- Stakeholder Engagement we provide and support information sharing and best practices with different stakeholder groups
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